Running Online Support Groups


Making the move from musician to conductor

I love all of the therapeutic work I carry out online, the one to one interventions are both challenging and rewarding due to the speed with which they progress, and the forums allow for the intervention of a therapeutic online community which complements the support I, and my team, provide.   By far and away my favourite method of support and therapy online though is group work. For the purpose of this blog “group work” refers to a synchronous, text based, group of up to nine attendees and one practitioner.

I run a range of online groups from structured therapy groups to themed groups and groups for people new to me and to recovery from addiction. Each group has a different feel to it dependent upon the group type, who’s in it and how many people are there.

Small groups require a lot of practitioner participation…at times I find myself posing hypothetical questions or sharing something about my own experiences to get the ball rolling (so to speak). In other small groups I might find myself in a situation where I have to remind people that others entering the group (if the group’s access isn’t restricted in some way) may be able to see some of what they have typed in order to ensure they’re mindful of the depth of material they’re sharing. I do this because it’s easy for people talking about intense emotions online to lose track of “where” they are and get drawn in by the anonymity of cyberspace and the feeling of intimacy created when talking to only a few people. In these kinds of groups I feel like a musician in an orchestra…playing along and harmonising to make sure the overall effect is what it needs to be.

A larger group is a different beast altogether 🙂 it takes focus and fast fingers to facilitate a large group and keep them on track…at times it feels rather like trying to herd cats but most of the time it’s captivating. It’s my role to make sure the flow of the group makes sense and that everyone has the opportunity to share. Of course this is something that counsellors do in a face to face group but online we have the disadvantage of not being able to see who’s leaning forward…chomping at the bit with a desire to share…or who’s been upset by a comment and may need support or clarification. Part of what I do is to involve people and clarify what is meant and understood by comments throughout the session. At times I encourage people to explicitly state what their bodies are doing so the group can see a mental image of how a discussion is affecting them. It’s up to me to spot if someone has withdrawn from the discussion and involve them again if appropriate. I also have to manage potential group monopolisation in a sensitive way. Ultimately I have to make sure people feel safe and heard in groups and to do this I make the transition from musician to conductor as I view the group as a whole and pay attention to the nuances in the conversation to better direct the symphony.

If you’re a counsellor considering trying online groups I can’t recommend them highly enough but I would strongly urge you to ensure you have taken part in the appropriate training before hand. Training providers I used, and was very happy with, are

Thanks for reading 🙂


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